Presenters: Allison Faix & Brooke Taxakis (Kimble Library), & Amanda MacDonald (English Department); Coastal Carolina University
Date: Thursday, October 20, 2011, 2:30-3:30pm, SCLA Annual Conference
Program Description: Library research consultation appointments can be an effective way to help students develop information literacy skills, but the personalized, individual attention that contributes to the success of these sessions also makes sessions time consuming and difficult for librarians to schedule when demand is high. This study looks at research consultations from the student’s perspective, comparing underclassman student perception of the usefulness of library research appointments.
- Inspiration: Reference and User Services Quarterly article about required reference desk consultation for student papers (Ref and User Svcs Quarterly 49.4 (2010) 333-40)
- CCU study compared usefulness of freshman and senior individualized library consultations
- Needed to look at processes because CCU enrollment doubled, library staff and space did not, creating problems with enough space for classes and with staff time for research consultations
- Compared ENG 102 and PSY 497 (student research) classes. Very low numbers of students in study.
- Had students fill out research consultation request forms
- Results:
o Most freshman consults were 5-15 minutes long
o 10 of 17 freshmen would do consult again
o 90% of seniors would do the consult again
o 36% of senior consults lasted 10-20 minutes; 43% lasted 20-30 minutes
o The freshman English class that was required to set up library research consultations had lower grades compared to classes that only had 1-hr group instruction sessions in the library. The class who was required to set up individual appointments used too many references in their papers and also used those references indiscriminately.
- Implications:
o Research consultations should be modified for every student
o Seniors benefit more from consults than freshmen
o Faculty/librarian communication is essential
o Knowing where to say no is what staff learned
o Send freshmen to the reference desk; more helpful than research consultations
o Good to have statistics to back up prioritizing senior appointments over freshmen